Frequently Asked Questions
What are your shipping costs?
DOMESTIC SHIPPING (AUSTRALIA)
Free standard shipping on orders over $300
$14.95 flat rate standard shipping for orders under $300
$19.95 flat rate express shipping
INTERNATIONAL SHIPPING
Free express shipping on orders over $300
$19.95 flat rate standard shipping under $300
How can I track my order?
Orders are usually processed within 24 business hours. Tracking advice will be sent to your email once your order has been dispatched.
*When selecting Authority to Leave, Monarché is not responsible for theft or loss of garments - Please only select this option when suitable.
Do you accept refunds/exchanges?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@monarche.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@monarche.com.au.