Refund policy

Returns, Exchanges & Store Credit Policy

At MONARCHÉ, we take pride in the quality and exclusivity of every piece. Please carefully review our policy before purchasing.

We do not offer refunds for any purchases unless an item is deemed faulty under Australian Consumer Law.

We do not accept returns for:

  • Change of mind
  • Incorrect sizing selection
  • Personal preference
  • Delayed expectations after purchase
  • Fabric/texture preference
  • Colour variation due to lighting or screens

Please ensure you review all product descriptions, sizing information and dispatch timeframes carefully before placing your order.

Exchanges & Store Credit

If eligible, we may offer:

  • An exchange for another size (subject to availability), or
  • Store credit valid for future purchases

We do not provide refunds under any circumstances outside of faulty items covered by Australian Consumer Law.

To be eligible for an exchange or store credit:

  • Your request must be made within 7 days of receiving your order
  • Items must be unworn, unused, unwashed and in original condition with tags attached
  • Items must be returned in original packaging

Any item returned with signs of wear, washing, odours, makeup, stains or damage will be rejected.


Non-Returnable Items

The following items are strictly excluded from returns, exchanges and store credit:

  • Final sale items
  • Sale/discounted items
  • Pre-order items
  • Longline cardigans
  • Trench coats
  • Limited release collections

Pre-Order Items

By purchasing a pre-order item, you acknowledge and accept the stated dispatch timeframe at checkout.

Pre-order purchases cannot be cancelled, refunded or exchanged while production/shipping is in progress.

Dispatch timeframe: 2–6 weeks unless otherwise stated.

Some orders may ship sooner.

Faulty or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • You received the wrong item
  • Your item arrives damaged or faulty

Claims must be submitted within 48 hours of delivery with clear photos attached.

Normal fabric shedding, lint, texture variations, loose fibres or static build-up are not considered faults.

Return Contact

For all approved exchange or store credit requests, contact:

info@monarche.com.au

Items sent back without prior approval will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Sale items cannot be refunded. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. FINAL SALE ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES.